Need to find a theater that still does that now. The blatant disregard for customer service but demanding an 18% gratuity for horrible service is absolutely ridiculous. I left the movie because I just couldn't enjoy it anymore. Ended up going to get some bottled water from the bar when the movie finally started to help quench my thirst. I had to complain twice after waiting about 20 minutes. Wrong! They brought out the very dry and stale popcorn out and never brought the drinks. Just went there today and ordered popcorn and a drink thinking that won't be too bad. It usually comes about 30 minutes after your food is served. Horrible! Horrible! Horrible! Have been there many times since it re-opened following the start of COVID and they're dine-in service has become absolutely awful! They used to be the place to go, but not anymore! Can't get drinks served in any reasonable time frame.
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